Faq

Global Vessel Lines provides a wide range of logistics and freight services, including:

• Ocean Freight: Shipping solutions for large shipments across seas.

• Air Freight: Fast and reliable air shipping for urgent deliveries.

• Road Freight: Flexible transportation options for local and international shipments.

• Rail Freight: Cost-effective and eco-friendly transport for bulk goods.

• Express Cargo: Time-sensitive deliveries for urgent shipments.

• Parcel & Courier: Fast, secure delivery for smaller items or documents.

• Custom Brokerage: Assistance with customs clearance to ensure smooth international shipping.

To request a quote, simply fill out the Get a Quote form on our website or contact our customer service team directly by email or phone. Provide details such as shipment type, weight, dimensions, destination, and preferred delivery time, and we’ll provide you with a tailored quote.

Delivery times vary based on the shipping method and destination. For Air Freight, deliveries can typically be completed within 1-5 business days, while Ocean Freight may take longer, depending on the route. Express Cargo services offer the quickest turnaround, often within 24-48 hours. For more accurate estimates, please contact us with your specific shipment details.

Shipping rates depend on several factors, including the type of service, shipment weight, size, and destination. To get an accurate price for your shipment, we recommend reaching out to our customer service team or using our online quote request form.

Yes! Global Vessel Lines offers real-time tracking for all shipments. Once your goods are dispatched, you’ll receive a tracking number, which allows you to monitor your shipment’s progress online. For express shipments, we provide proactive notifications to keep you informed every step of the way.

Yes, we can handle hazardous materials, but there are specific regulations and documentation requirements. Please consult with our customer service team for detailed guidelines on how to ship hazardous goods. Our team ensures full compliance with international regulations.

It’s essential to ensure your goods are packed securely to avoid damage during transit. Global Vessel Lines can assist with packaging and labeling for specific items. For international shipments, make sure your goods comply with local customs regulations. For specific packing instructions, contact us or refer to our Packing Guidelines section on the website.

Yes, we offer insurance options to protect your shipment against loss or damage during transit. We recommend that you purchase insurance for high-value or fragile items. Please reach out to our customer service team for more information on our insurance offerings and how to add coverage to your shipment.

In case of a delay, please contact our customer service team immediately. We will investigate the issue and provide you with updates on your shipment's status. We prioritize the timely delivery of all shipments, but factors like weather, customs processing, and logistics disruptions can occasionally cause delays.

Yes, we offer tracking for the customs clearance process through our Custom Brokerage service. Our experts ensure that your goods meet all legal requirements and clear customs without delay. You can stay informed throughout the process with real-time status updates.